Refund policy

MyFire Australia wants you to be happy with your purchase. If something isn't right, we will work with you to resolve it. Change of Mind Returns We accept change of mind returns within 30 days of delivery, provided the item is unused, in its original condition and original packaging. You are responsible for return postage costs. Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5 business days. To initiate a return, email enquiry@myfire.com.au with your order number and reason for return. Faulty or Damaged Products If your MyFire product arrives faulty or is damaged in transit, contact us at enquiry@myfire.com.au within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return postage if applicable. Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Non-Returnable Items We are unable to accept returns on items that have been used, modified, or are not in their original condition. Questions Email enquiry@myfire.com.au or call 0418 399 721 and we will get back to you promptly.